Draft a reply in the guest's language

Hi {{guest}}, what a lovely thing to read - thank you! We've shared your kind words about {{business}} with the whole team. See you again soon! {{signature}}

Dear {{guest}}, thank you for your positive review of {{business}}. We greatly appreciate you taking the time to share your experience and look forward to welcoming you again. {{signature}}

Hey {{guest}}, five stars and a smile - that made our day! Thank you. The {{business}} team is already saving you a seat. {{signature}}

Hi {{guest}}, thank you for the honest feedback on {{business}}. Glad parts of it worked for you; we're taking the rest to our next team meeting. {{signature}}

Dear {{guest}}, thank you for your balanced review. Your remarks help us improve {{business}} and will be discussed internally. {{signature}}

Hi {{guest}}, three stars sounds like an invitation to earn a fourth. Thanks for the pointers - we're on it at {{business}}. {{signature}}

Hi {{guest}}, this isn't the experience we want to offer at {{business}} and we're truly sorry. We're looking into what went wrong - please reach out so we can put it right. {{signature}}

Dear {{guest}}, please accept our apologies for your experience at {{business}}. We take your feedback seriously and are reviewing it internally. Do contact us directly so we can resolve this personally. {{signature}}

Hi {{guest}}, that clearly didn't go to plan - sorry about that. Give us a chance to make it up to you: send us a message and we'll sort it out. {{signature}}